Store Policy/Refund Returns Policy
We at FilterAce.Com take your privacy as seriously as you do. To help ensure your privacy with up-to-date encryption technology to keep your personal information as secure as possible. This includes your billing, credit card, and account information; none of this can be read as it travels through our system. We do not sell, trade, or otherwise share your personal information, such as name, email address, physical address, phone numbers, buying history, etc. without your permission. Your information stays here. You do not have to worry about receiving unsolicited email from other companies or individuals as a result of shopping. (The only exception is for tracking information thru FedEx, Third party vendors shipping items directly from the MFG, Warranting items from defective parts or charge back abuse policy or to avoid a charge back dispute from an inquiry) If you have any questions regarding our privacy practices, please contact us
FilterAce.Com only collects local sales tax on orders shipped within NY State. For areas outside of NY State, please check with your local tax authorities regarding any local sales tax liabilities. Please note that ADcoSupplies.Com is not responsible for duties. You are advised to consult your local government import office if you have questions.
Delivery Times, Shipping & Signature Policy
Delivery times may vary depending on your zone. All orders are processed upon receipt. Actual shipping time is contingent upon availability of merchandise and credit verification. Unfortunately we DO NOT GUARANTEE ANY DELIVERY TIMES. This is because we are dependent on outside delivery agents such as FedEx, UPS, USPS who do not guarantee their delivery schedules. Please do not schedule contractors until your products have arrived. FilterAce.Com will not be responsible for any time guarantees in shipping, and we cannot and will not be responsible for any inconvenience or any loss, penalty, or extra charge incurred by our customers should any delivery take longer than anticipated. Packages that have tracking numbers but have not been received will be the customers responsibility to contact the shipping company and follow there instructions before claims are filed and a reshipment is placed. That being said, we strive to provide accurate lead times and timely updates should any lead time estimate change. We value our customers, appreciate their business, and will do everything in our power to serve you well.
Signature Policy – At FilterAce.Com we understand that you have a busy schedule and may not always be available when a courier drops off your FedEx Express or Ground package. The FedEx courier will leave your package at a safe designated location without having to obtain a signature from you when you are not available to sign for the package. As a customer you will enjoy the convenience of not having to worry about being there to accept your package upon delivery. If your order is over $100.00 in most cases a signature will be required. This will help if the package is lost or missing. If you are not available to accept your package, you can pick it up from the local terminal. Call to obtain the correct pickup address information. If the package is returned to shipper a refund less shipping will be given. It is also required that you always enter the correct email address in the billing information to receive critical FedEx updates with your package. If there’s a problem with the package please notify us ASAP.
At the present time, we only ship to the Continental U.S. We mainly will ship FedEx , but sometimes orders that are shipped from the manufactures will shipped at there own discretion. (If you choose FedEx 3 day Express Saver it can get substituted for UPS 3 Day Select. Rarely, but can happen.) P.O. box addresses will not be shipped to at the current time, except when customer deems it ok. At any rate the customer will be responsible for any and all extra charges if PO Box is not accepted or wrong address is given.
Most orders are shipped within 1-6 business days of receiving your order, with the exception of some Air Filter products. No orders are shipped on Saturdays or Sundays. In the event of delays, every effort will be made to contact you by phone, e-mail or mail. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, substitute to another item, or cancel your order.
Please note that not all products can be shipped express or air fright. This is because that the DOT does not allow ORMD’s, consumer commodities or Haz-Mat to be loaded onto aircrafts. All orders placed express will be changed to ground shipping and a express refund will be issued and a ground rate will be charged. Typical items removed from express shipping are as follows. All Liquid Chemicals & Any Aerosol Spray Cans. Tracking emails will still be sent providing the email address given is correct. Orders placed with express shipping option does not guarantee same day shipping. Please note that we are located on the EAST cost and our express cutoff times vary from product to product.
Each product is guaranteed by the manufacturer (unless specifically stated otherwise). The manufacturers warranty covers repair or replacement of defective parts, subject to the conditions set forth. On most items, FilterAce.Com offers a 30-day exchange/refund policy. If product is shipped defective or damage, customer has 48 hours from arrival date to report to FilterAce.Com.
Returned orders over $300 dollars are subject to a 3% transaction fee. Products that have been installed are NON-Returnable. Special order products are NON-Returnable since they are not usually stocked in our warehouse. No return is accepted unless an Auth# is given by us. We encourage that the customer do the necessary homework on the product since we will not be responsible for products that are miss installed and that caused damage to ones self or properties. We will only provide you with a refund if the item was returned. All items must me returned for a refund to take place unless written consent from an email stats otherwise. We will only refund shipping if the error was our fault. We will only refund shipping up to what we charged to deliver to you. That applies if we are given the chance to correct the issue. All returned items are expected to be in the condition it was shipped, all manuals and manufacturers original box should be included since we will charge a re-boxing fee up to $15.00 if not. Selected returned product carries restocking fee up to 15%. Please email to verify if your product applies. All orders that were dropped shipped from the MFG requesting a return will have to go back to the MFG under there restocking fees rules. All orders over 60 days accepted by us only receive store credit. All air filters carriy a restocking fee. 2 inch and 4 inch pleated air filters and items that ship free also carry restocking fee up to %25. 2 inch standard fiberglass filters also carry a restocking fee. After Auth # is given you may return items to the address specified in the email. There are many shipping location and products have to be returned to there proper location in any case you must provide tracking information to the email address provided.
Once an order has been placed, if you would like to cancel this order, you must send us an email ASAP. All cancellation requests require that an email be sent to Support@FilterAce.Com or use the contact us form and enter name, order number and reason for cancellation. If your order has entered the shipping process (either shipping to you, or ordered from a 3rd party we then cannot stop the shipment), then you may not cancel an order. If you would like to return an item that has already entered the shipping process we will supply you with the necessary return information. Many pleated air filters also carry a restocking fee. Email us for that information.
Shipping Damage Policy
Inspect your packages thoroughly RIGHT AWAY. Do not assume the items are undamaged because the box is undamaged. If you receive your product and it appears to be damaged from the outside or if you discover any damage while the driver is there, YOU SHOULD MARK SUCH DAMAGE ON THE DELIVERY RECEIPT AND/OR BILL OF LANDING WITH THE DRIVER. THE DRIVER MUST WRITE DOWN NEXT TO YOUR SIGNATURE, THAT THE ITEMS ARE BEING ACCEPTED, BUT THEY ARE DAMAGED. If your item was shipped via FedEx, UPS call UPS at 800-pick-ups or FedEx 1-800-Go-FedEx to report a damaged item. (Give them the tracking number.) Then in any case, E-mail at Support@FilterAce.Com with the details.
If there is internal damage (non-visible, discovered after acceptance of delivery) you must contact us within 48 hours in order for us to be responsible for the damage. If you contact us within 48 hours, we will file a claim with the shipping company. At which you have two options to send a new product. 1) Return item- Once item is returned and inspected we will reship new item Or 2) will be to place new order through shopping cart & and give you a credit for the damaged item once we either get that damaged item back or it is inspected by the carrier. If you do not contact us within 48 hours of receiving a damaged item, we cannot file the shipping claim. In such a case, we will do our best to help you but you will be responsible for filing the claim with the shipping company. The odds of getting credit from a freight carrier for concealed freight damage are not very good, so we encourage you to inspect your package thoroughly right away so all problems are avoided. Products returned as defective which are found not to be defective are subject to a 20% handling charge. The customer will be responsible for shipping charges going back to the customer.
Please be advised that due to human error, our site may list incorrect pricing. While we make every effort to ensure these mistakes do not happen, FilterAce cannot honor incorrect prices. In the event an error is found, we will inform the customer BEFORE the order is placed. At that time the customer will have the option to place the order with the correct pricing, or to cancel their order completely. Rarely Happens.
Tracking an Order
With all orders you will receive an email notification with shipper and tracking information once your order is shipped or processed. All air filter orders that are shipped from the manufacture, tracking numbers are given upon request. If you received a tracking email and have not received your package on the delivery date you must contact us that day through email at Support@FilterAce.Com If you exceed one week after the package’s deliverer date we can no longer help you in recovering your package. Again please email us ASAP to avoid any lost package problems and unpaid claims.
Description, & Color Accuracy
While we take measures to ensure that our web site reflects accurate product information and pricing, sometimes an error can appear on the site. We are not responsible for misrepresentations or errors found on the site. Additionally, colors often vary depending on monitor settings and screen resolutions, and may not always display accurately on your screen.
Orders on our website can be paid with Visa, MasterCard & American Express, PayPal, PO Numbers only if authorized to do so. All orders that get processed and shipped from third party, payment gets captured upon ordering.
Chargeback Abuse Policy
This policy affects less then 0.01% of orders but can happen. Our policy is very reasonable and certain time limits may be enforced. Purchases will appear on your credit/debit card statement as “FILTERACE” or “FAC-ADCO”. You agree not to file a credit card or debit card chargeback with regard to any purchase and instead abide by the dispute resolution procedures outlined in our store policy. In the event that you breach this agreement and file a chargeback, upon a resolution in our favor of the chargeback by either the credit card issuing bank, the credit card processor or by VISA or MASTERCARD, you agree to reimburse us for any costs incurred in researching and responding to such chargeback, including without limitation, our actual costs paid to the credit card processor or our banks, other third parties. You further agree that all dispute resolution procedures below will be deemed waived by you, and that these amounts will be added to the original amount of the order, and that this total amount will then be immediately due and payable. If your chargeback is upheld, you agree to pay all of the same costs, in addition to the original purchase price, but we will use the dispute resolution procedures to confirm and collect such amounts, further more any chargeback that is in the purchaser favor but against the store policy listed above your account will be turned over to a collection agency and credit reporting company’s. This amount sent over to collection most of the time is larger then the original purchase price. This is because of fees incurred by charge back, merchant banks and credit reporting companies.